Warranty or Money Back Guarantee?
It’s shocking to hear about a medical clinic, hospital, or doctor’s office willing to give a money-back guarantee, but our understanding is that it is being done. In fact there is one healthcare organization that started doing this several years ago, Geisinger Health Systems in Danville, PA. Dr. Glenn Steele, CEO Emeritus, began the concept as a “waranty” to patients for specific surgical procedures.
Other health system leaders have said “Don’t do the warranty concept.” However, “Proven Care” has proven to be the beginning of Geisinger’s most radical innovation. Followed by Proven Experience where patients can use a smartphone app to tell Geisinger about their experience. They can request a refund if they are unhappy with the care they received.
A program offering refunds to patients with no questions asked seems ripe for abuse. But that is not the case. Patients don’t really want money back. They want the System to recognize they did something wrong and make it right, according to the current CEO, Dr. David Feinberg.
The Denver Medical Study Group has invited Dr. Steele to come here and talk to the group about this on April 4, 2018 (Warranties, Value Based Care and Health Transformation Alliance). You can register by clicking on the link below:
April 4th, Glenn D. Steele, Jr., MD, PhD., CEO Emeritus, Geisinger Health System
Thank you in advance for joining us on April 4th to hear what Dr. Steele has to share with us.
Founder and President
Denver Medical Study Group
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